Shipping Times - FQAs
Estimated 7 business days production time + Shipping Times
- Production time: 7 business days.
We will provide tracking information after production. (It may take longer during the holiday seasons)
* 8 -10 days: United States (except Island)
* 10-12 days: United Kingdom, Australia, France, Germany.
* 12-20 days: Netherlands, Japan, Korea.
* 18-25 Days: Asia, Europe
* 20-30 Days: Mexico, South America, Caribbean
* 25-35 Days: Africa
Q: WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in Asia, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, China, and Pakistan.
Q: WHICH SIZE SHOULD I ORDER?
Q: HOW CAN I MODIFY MY ORDER?
- We only allow order modification within 24 hours since payment.
- If you cannot connect to our ticket system above, please email to our support email: firstname.lastname@example.org
Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?
We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.
Q: HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders.
- It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
- You can track your order via below link: https://www.parcelmonitor.com/
Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Because our products are printed and unique, we only return or replace your order in one of those requests below:
- Within 5 days of receiving orders, you have to request or notify us about a return or replacement the order.
- The products have been crashed or damaged.
- The print quality is blurry or not the same as pictures on our website.
- Different design or size from your order.
Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
- Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
- Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
- You can find the attached pictures for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)