FAQs

Payment Questions

What payment options do you accept?

Our checkout system accepts PayPal as payment options and Visa Card, MasterCard, or American Express.

Sizing Questions

- Do you have a sizing chart?

Yes. You can view it at the product page. There are instructions on how to measure a shirt you already own to see how you fit within our sizing

- How do I know what my size is?

You can view our size chart. You measure your chest and divide a half. Height is measured in a straight line at the point where neck trim meets the body to the bottom of the garment (including any bottom trim).

Order Questions

- Can I add to an order after it has been placed?

We cannot add items to an order after it has been placed. If you need to add items to an order, please contact us to cancel within 24 hours, after that, you can replace.

 I'm getting an error when trying to process my order.

Here are some tips that may assist you in completing your order

-The billing address that you input on our site must be identical to the billing information on file for your card.

-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don't forget to include it!

 -Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.

 Do you offer customization?

Yes, we do. We have a professional design team, we will be ready to custom for you. However, we ask your order at least 2 shirts. Just email us with your inquiry, we will do it for you.

Shipping Questions

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices.

Shipping cost:

T-Shirts: $4.99 per item, added $1.99 for next item.

Hoodie and Sweat Shirt: $6.99, Added $3.5 for next item.

Free Shipping When You Spend Over $70 

- How long will it take to ship my order?

- Time Delivered:

USA: 14 – 21 business days to print and to ship.

International: 21 – 28 business days to print and to ship.

- Where do your products ship from?

Our company is located in Manchester, New Hamshire.

Mostly all products ship from our facility in Gaylord, Miami or China

- Do you have rush shipping option? 

We’re so sorry that we don’t have rush shipping option. We will discuss with our team and improve this opinion next time.

- Have not received my order yet, now what?

First, check to track info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometime products are delivered late by USPS or scanned delivered by mistake. If you still haven’t get it after a few days, please let us know.

Having problems with Tracking? OR My package is being returned in the mail, what do I do?

Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active.

If your package comes back to us, it will be processed as the return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address 

- Am I able to change my shipping address after placing an order?

Yes, just update your new shipping address via email, we will change and send you a receipt to confirm your info.

Discount & Wholesale

- Do you have discounts for large orders?

 No, we do not discount for large orders. However, if you are looking for wholesale printing, we do offer that service. You can contact our wholesale department here.

- Where do I find a coupon or discount code?

Please access the site, we show a discount code on our site when we have any promotions. Or email us, we will be happy to give you a discount code for your order 

Returns

- How do I cancel my order?

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed, within 24 hours. 

- One of the orders is a duplicate, what should I do?

If you placed an order but it was duplicated in over one more order, you will get a full refund, please let us know

- How do I return or exchange my shirt?

If we send the wrong/damaged item to you, you don’t need to return it. We will be ready to replace another one for you as soon as possible. The refunds can take up to 7-14 days to be processed once we have issued them.

You made a mistake on my order.

If that’s our bad. It doesn't happen often, but nobody's perfect. If you receive the wrong item or if there is a defect in any way, we'll work with you to make it right. Please send us some item’s photos to show it to our partner in improving it in the future.

Washing Instructions

Our clothing is primarily made of premium polyester to provide vivid colors and high quality prints you won't find from other materials.

In order to keep the same look and feel of your clothing, please adhere to the care instructions shown below. 

  • Cold Hand Wash
  • Wash Separately
  • Wash Inside Out
  • Warm Iron If Needed
  • Do Not Tumble Dry
  • Do Not Dry Clean 

If you need any further information, please reach out to us by emailing support@SecretTees.com

 Contact

-How do I contact Custom Service Dep?

To contact us directly, click here. Typically we try to respond to emails within 24-48 hours.

Email: support@secrettees.com